It’s hard to deliver amazing customer experiences when agents feel disengaged.

 In this guide, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.

 Also in this guide:

• Raising Your Coaching Game
  We provide a 5-point checklist from other expert coaches to improve your next coaching session.
• Recognizing your agents
  4 remote-friendly ways to recognize and reward top performing agents.
• Empowering Agents with Performance Data
  Keep agents engaged by giving them the ownership over their performance and promotion paths.