Big challenger brands go beyond solving problems to keep customers—they turn tricky moments of tension into empathetic, impactful service.

As experts helping many companies kickstart and mature their CX drive, we know the thorny side of CX very well—and we share our learnings to help brands transform their customer experience strategies.

Read our CX Bible and discover:

• Business case studies that don’t hold back
• Client perspectives and real KPI uplifts
• The small stuff sweated – insights into unique CX problems
• All-round insight and recommendation from our experts