How to ensure a smooth ServiceNow upgrade with test automation across 4 phases

ServiceNow has two major releases every year to provide customers with their latest platform innovations. Taking every upgrade is encouraged so that you can take advantage of the new products, features, and security enhancements as well as stay current with ServiceNow’s support policy. A general availability upgrade is expected every March and September.

Customers struggle with ServiceNow upgrades because each upgrade involves an extensive task list requiring significant time and resources. The average process can take anywhere from 6 weeks to 3 months and involves a dedicated team, detailed project plan, and test automation in order to deliver a quality upgrade.

Here are some tips to guide you through the four phases of a successful upgrade, from planning the project to post-upgrade activities. Along the way, we share insights on how test automation can streamline the process and minimize the risk of updates causing business disruption.

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