Agencies responding to recent executive orders to improve customer services will need to boost investments in protecting citizens while facilitating better access to online services.

In a new report, TransUnion identified four key consumer trends that will drive federal, state and local government agencies to seek better data to inform policy and help ensure citizens receive qualified and entitled benefits. In 2022, all levels of government should be focused on:

1. Increasing citizen engagement
2. Ensuring equity for traditionally underserved populations
3. Improving customer experiences
4. Protecting constituents’ identities

TransUnion’s public sector business supports federal, state and local agencies by providing mission-critical solutions to help improve citizen safety, reduce fraud, bolster program integrity and enhance services for constituents. By delivering constituent data insights, fraud prevention solutions and advanced analytics services, we better enable public sector agencies to succeed in their missions.