Top 5 Ways Customer-Focused Airlines Can Stay Aloft

No one likes to wing it when the stakes are high. Airlines had little choice when the pandemic hit, scrambling to accommodate millions of grounded customers while also rapidly implementing new safety protocols on near-empty flights.

As domestic flights rebound in high-vax regions like the US, the biggest challenge now is making up for lost international and business class bookings.

Here are strategic customer-focused moves airlines can consistently apply to glide closer to profitability.