Scorecards are the foundation of your QA program.
Whether you’re building one from scratch or rethinking your existing scorecards, this guide is here to help.
Also in this guide:
- Two scorecard building checklists
One to build your first scorecard, and one for updating existing scorecards
- Insights from other CX professionals
Including: how to build scorecards for both speed and ease of grading
- Actionable strategies
Build the best grading cadence for your company by optimizing your QA scorecard