The Ultimate Guide to CX QA Scorecards

Scorecards are the foundation of your QA program.

Whether you’re building one from scratch or rethinking your existing scorecards, this guide is here to help.

Also in this guide:

  • Two scorecard building checklists
    One to build your first scorecard, and one for updating existing scorecards
  • Insights from other CX professionals
    Including: how to build scorecards for both speed and ease of grading
  • Actionable strategies
    Build the best grading cadence for your company by optimizing your QA scorecard