The Ultimate Guide to Agent Retention

It’s hard to deliver amazing customer experiences when agents feel disengaged.

In this guide, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.

Also in this guide:

  • Raising Your Coaching Game
    We provide a 5-point checklist from other expert coaches to improve your next coaching session.
  • Recognizing your agents
    4 remote-friendly ways to recognize and reward top performing agents.
  • Empowering Agents with Performance Data
    Keep agents engaged by giving them the ownership over their performance and promotion paths.