It’s hard to deliver amazing customer experiences when agents feel disengaged.
In this guide, we lay out a framework for CX leaders to deliver excellent agent experiences around four time-tested concepts: alignment, engagement, recognition, and progression.
Also in this guide:
- Raising Your Coaching Game
We provide a 5-point checklist from other expert coaches to improve your next coaching session.
- Recognizing your agents
4 remote-friendly ways to recognize and reward top performing agents.
- Empowering Agents with Performance Data
Keep agents engaged by giving them the ownership over their performance and promotion paths.