By and large, agencies aren’t making the necessary investment in security technologies to protect customer data and make online access to accounts secure and convenient. In this new study conducted by Ponemon Institute, nearly 600 agency leaders across federal, state and local government were asked about their experiences with customer fraud and technology to combat it. Learn how to improve service and security levels with a friction-right approach that seamlessly verifies and authenticates constituents.

Check out the full findings which include why:

• More constituents expect good online experiences
• Agencies fall short of meeting customer expectations
• Account Takeover (ATO) is a growing threat for agencies