Policymakers and decision-makers in government need to carefully analyze recent trends and changes in private sector consumer experiences in response to the pandemic, and use the information to drive better public experiences as they digitally transform. 

In this report, you’ll discover key trends and imperatives including:

• Streamline the digital citizen experience
• Unlock and Create Value from Citizen Data 
• Data Unlocks Personalized Citizen Experiences
• The Next-Gen Public Sector Employee
• AI Powers Citizen Engagement
• Creating a Seamless Citizen Experience Through Digital Identity
• Secure, Equitable Data Use Enhances Trust