Field Service Is Changing Rapidly. Can You Keep Up?

New commercial models, data, and a reenergized front line are helping leaders outperform. Bain & Company 

For capital-intensive industries, field service has become critical to growth and profitability. Leading companies are harnessing new pricing models, data, and savvier frontline teams to transform the way they deliver service in the field—and significantly improve their performance.

At a Glance:

  • Bain research signals 17 important trends transforming field service.
  • Data is transforming the way industrial companies design services.
  • Service champions outperform followers by more than 20% on many critical metrics such as first-time-right rates.
  • There are four high-gain questions that service leadership teams should ask themselves as they start to develop a field service strategy.