Need to accelerate customer loyalty? Learn how Fastly did it.
When it comes to Voice of the Customer (VOC) programs, B2B organizations are often behind the curve, adopting best practices and innovations more slowly than B2C companies.
Switching to Concentrix, Fastly reimagined their VOC program and delivered a 24-point increase in customer loyalty in one year!
Learn about the B2B challenges that Fastly faced while using a “do-it-yourself” VOC software platform.
Download this fascinating case study and learn what Fastly did, and how you can apply these best practices to your program.