6 Smart Steps for ITSM Tool Selection Success

According to Gartner® “identifying the right IT service management tool will be challenging if relying exclusively on the Magic Quadrant or ITIL-based RFP templates. 

I&O leaders can use this report to better assess factors such as:

  • Infrastructure & Operations maturity
  • ITOM integration
  • Licensing and
  • Vendor viability

before purchasing an ITSM tool.”