Digital transformation requires both technological advancement and cultural change—and software sits squarely at the intersection of the two. With fewer in-person interactions at physical offices, the applications employees use for work have become their new workplace. While this comes with plenty of benefits, organizations face challenges in ensuring team members adopt and use these tools in a way that makes their jobs easier, not harder.
Luckily, there are ways to make sure employees’ experience with these tools is as seamless as possible. Adapting to the digital workplace isn’t just about implementing change—you have to constantly monitor how the change is being received, and identify where you can improve. Understanding how employees use applications and then being able to take action and communicate updates, guide users through workflows, and collect feedback in those same applications is absolutely crucial.
This guide exists to help you do just that, and overcome some of the most common challenges you’ll face when it comes to digital transformation