Over the past year, many organizations have struggled to accelerate their digital transformation, not only to serve remote employees but to meet customer expectations in a tumultuous competitive environment. Successful companies who made an investment in AIOps definitely saw the benefits in 2020. Many industry insiders are convinced AIOps is on the verge of moving from competitive differentiator to absolute necessity.
According to the 2021 Gartner Market Guide for AIOps Platforms, “There is no future of IT operations that does not include AIOps. This is due to the rapid growth in data volumes and pace of change (exemplified by rate of application delivery and event-driven business models) that cannot wait on humans to derive insights.”
Furthermore, Gartner sees the market for AIOps platforms shifting toward domain-agnostic functionality to give increased flexibility in processing highly diverse datasets. In fact, Gartner writes that future Market Guides will focus only on domain-agnostic AIOps.
The report provides findings from research into the AIOps industry and its latest developments, including:
Market Guide for AIOps Platforms, Pankaj Prasad, Padraig Byrne, Josh Chessman, 6 April 2021
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner Inc. and/or its affiliates in the U.S. and internationally, and is used herin with permission. All rights reserved.