Nearshore Whitepaper

Boost your CSAT scores with fluent bilingual service

Two things are changing in the makeup of US healthcare members: more and more members entering the 65+ age bracket, and more native Spanish speakers buying memberships.

As Medicare Advantage plans heat up, support and customer experience is a real differentiator. Bilingual agent support is fast becoming a tool to attract members and improve retention.

Your healthcare brand can thrive with a capable agent team. Discover:

  • The advantages of deploying nearshore bilingual agents
  • How to increase enrolment and agent setup
  • The impact of significantly lower operating costs

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