2021 Gartner Market Guide for AIOps Platforms

Over the past year, many organizations have struggled to accelerate their digital transformation, not only to serve remote employees but to meet customer expectations in a tumultuous competitive environment. Successful companies who made an investment in AIOps definitely saw the benefits in 2020. Many industry insiders are convinced AIOps is on the verge of moving from competitive differentiator to absolute necessity.

According to the 2021 Gartner Market Guide for AIOps Platforms, “There is no future of IT operations that does not include AIOps. This is due to the rapid growth in data volumes and pace of change (exemplified by rate of application delivery and event-driven business models) that cannot wait on humans to derive insights.” 

Furthermore, Gartner sees the market for AIOps platforms shifting toward domain-agnostic functionality to give increased flexibility in processing highly diverse datasets. In fact, Gartner writes that future Market Guides will focus only on domain-agnostic AIOps.

The report provides findings from research into the AIOps industry and its latest developments, including:

  • Why organizations need a single, domain-agnostic AIOps platform
  • Why enterprises are adopting AIOps platforms to compete with and replace some traditional monitoring tool categories
  • How to evaluate if it’s time for your organization to consider a domain-agnostic AIOps platform
  • Which IT use cases are especially suited to AIOps
  • Why vendors need to focus on domain-agnostic options to avoid being left out of the market discussion

Market Guide for AIOps Platforms, Pankaj Prasad, Padraig Byrne, Josh Chessman, 6 April 2021

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